These services are to provide technical support, whether through the provision of an engineer /s resident /s on site during working hours or through periodic visits or by phone. According to the type of the contract and SLA. For the hardware and software subject to the contract.
The following are the types of our available agreements:
Full time agreement
Regular Visit agreement
An agreed number of Weekly / Monthly visits Incidents/Per Visit agreement. Per call visits, as per the contract options as the following :
24 X 7 X 4 hours response
05 X 8 X 4 hours response
Next business day response